Returns & Refunds

At SouVery, we want you to shop with confidence.

Return Policy
You may return eligible items within 14 days of receiving your order, in accordance with UK consumer regulations.

Items must be unused, in original condition, and in their original packaging.

How to Return

  1. Contact our support team with your order number

  2. Receive return instructions by email

  3. Send the item back following the provided guidance

  4. Once received, your refund will be processed

Refunds
Refunds are issued to the original payment method within 5–10 business days after the returned item is received and inspected.

Non-Returnable Items
For hygiene reasons, certain items such as intimate or personal-use products may not be eligible for return unless faulty or damaged.

Damaged or Incorrect Items
If your item arrives damaged or incorrect, please contact us within 48 hours of delivery so we can resolve the issue promptly.

Need Help?
Our customer support team is always available to assist you.